Monday, June 1, 2015

Shifting IT Operating Models


Just came across an interesting post by Colin Bannon, CTO BT this morning. The infographic which he has shared compares and contrasts the Old or a more traditional operating model of IT with a new, evolving operating model of IT. While I have first-hand experienced this dramatic change through my recent roles in Digital Transformation in Retail and Financial Services, the infographic drives home the key transformation points really well. Gone are the days of traditional and conventional Pyramid of IT organisation hierarchy towers where the change is driven from the top IT leaders such as CIO, CTO and their teams. Instead now what we are witnessing is more decentralized, dynamic, agile change driven by smaller, more focused teams coming not just from IT but Operations, Finance, Marketing, Sales and even Business user communities. 
I have experienced that such change is often driven by "here and now" market opportunities where the business can make immediate inroads to new opportunities or indeed react faster to emerging trends / threats. This model challenges the traditional waterfall model of doing things right from business case down to engineering and service release. I think a number of maturing trends have helped drive this; Agile, DevOps, Cloud Ecosystems, BYOD, Open Source, API platforms, Social Media and Mobility, all have helped fuel this trend. This is certainly not for faint-hearted and the pace of change is often breathtaking. But I have personally enjoyed my journey from a more traditional CTO to much more dynamic, agile and proactive CTO in the past three years. What this has meant for me is to find opportunities to make genuine difference to my business and enable them to grow past traditional IT operating model obstacles. Traditional IT Op Model is dead. Long live new IT! 

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